Terms & Conditions; Data Privacy, Refund and Delivery Policies

Who we are

Our website address is: https://totally-floored.co.uk.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

This website contains several forms and a checkout page which gather your contact information. This is used for the following purposes: For payment and delivery of items purchased in the online shop, and for responding to queries via our contact forms. This information will never be shared with any third parties.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use cookies to analyse user activity in order to improve our site. (For example, to establish the most popular products purchased). We use this information to gain insights on how to improve the functionality and user experience of our site as a whole.

Who we share your data with

Our payment processor ‘Worldpay’ collects Personal Information relating to cardholders, merchants or other customers, suppliers and other business partners in order to carry out its business activities. Worldpay may collect Personal Information from various sources, including:

  • Information you voluntarily provide, either directly or via their customers;
  • Information automatically collected when you use our Sites and Services, including in their role as a payment processor;
  • Information collected by cookies and other tracking technologies when you use their Sites; and
  • Information collected from third parties, including fraud monitoring providers, commercial databases, or know your customer (KYC) providers.

This Personal Information may include:

  • Contact information
  • Demographic information
  • National Identification information
  • Merchant or other Customer identification
  • Merchant or other Customer management
  • Payment transaction information
  • Financial and credit card information
  • Credit risk information
  • Technical information
  • Applications

Please visit the following web address to read the Worldpay Privacy Notice: https://www.worldpay.com/uk/worldpay-privacy-notice

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

This website contains several forms and a checkout page which gather your contact information. This is used for the following purposes: For payment and delivery of items purchased in the online shop, and for responding to queries via our contact forms.

Additional information

When selling products on the Internet, this web site gathers/stores the minimum information from the customer which is required for a credit card transaction. This information is only ever used for your purchase and is stored on our UK servers. It is not passed on to other parties.

How we protect your data

This website follows the compliance of GDPR to ensure we as a company, give our customers control over their data by including safeguards to protect their rights. At its core, the protections have to do with processes and communications that are clear and concise and are done with the explicit and affirmative consent of the customer.

What data breach procedures we have in place

In the event of a data breach (a security incident of unauthorized release of private and sensitive information) we will take the following steps; we will stop the breach and assess the damage, notify any customer(s) affected by the breach, carry out a security audit and update our recovery plan in the instance of helping to prevent future attacks on customer data.

What third parties we receive data from

We do not receive data from any third parties. Although please note that our payment processor ‘Worldpay’ collects Personal Information relating to cardholders, merchants or other customers, suppliers and other business partners in order to carry out its business activities. Please refer back to “who we share your data with”.

What automated decision making and/or profiling we do with user data

The only profiling we do with user data is the collection of contact information including name and address details in order to send the customer their goods. There will not be any automated decision making taking place at any point on the site, nor any further profiling.

Refund Policy – 

Returns –

Thank you for shopping at www.totally-floored.co.uk. If you’re not entirely satisfied with your purchase we are here to help.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need a receipt or proof of purchase.

Please note we will not issue a refund if you simply “change your mind”, however we will of course issue a refund in the event of a fault with the product under the Consumer Guarantees Act.

Refunds –

Once we have received your item, we will inspect it and notify you that we have received your returned item. We will then notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your debit/credit card (or original method of payment). You will receive the credit in a certain amount of days, depending on your card issuer’s policies.

Shipping –

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us –

If you have any questions on how to return your item to us, please contact us.


Delivery Policy –

General Information –

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

Items offered on our website are only available for delivery to addresses in the UK. Any shipments outside of the UK are not available at this time.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

You can provide special delivery instructions on the check-out page of our website.

Shipping costs are available at a flat rate throughout the UK. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. You will be advised of any charges on the checkout page.

If there is any damage to the packaging on delivery, or if you have any questions about the delivery and shipment of your order, then please contact us immediately at totallyfloored@btconnect.com or call us on 01963 33305.